TOPIC
Deposits and withdrawals
Funding your balance, withdrawal steps and processing.
Withdrawals, payments, and fund custody
Understand withdrawal stages, network confirmations, fees, and the distinction between balances and reserves.
Deposit not credited
Check transaction details, network confirmations, and the information needed to track an uncredited deposit.
Withdrawal not received
Find out whether a withdrawal is queued or on the network and how to track its status.
How to deposit
Check deposit addresses, supported networks, minimum amounts, and memo or tag requirements before sending.
Deposits using other cryptocurrencies
Understand the rates, costs, and restrictions to check when depositing through asset conversion.
Deposit address changes
Learn why deposit addresses may change and what to check before reusing an older address.
Why withdrawal fees change
Understand how network conditions can affect transfer costs and where to check the final withdrawal fee.
Deposit fees
Understand possible deposit processing charges and the details that should be disclosed before collection.
The bankroll
Understand the purpose of a bankroll and the difference between displayed figures and proof of funds.
Bankroll participation
Understand the risks, fees, ownership terms, and exit conditions to review before bankroll participation.
Bankroll entry fees
Understand nominal and effective bankroll entry fees and how those charges may be distributed.
Exiting bankroll participation
Learn what to review before reducing a bankroll share or exiting participation completely.
Sending tips
Check the recipient, amount, and fees before confirming a transfer to another user.