Track the payment stages
A withdrawal request, security confirmation, transaction broadcast, and network confirmation are separate stages. To track a withdrawal, compare its account status with the transaction identifier and network status.
Check before confirming
Before confirming, check the net amount, fee, network, destination address, and any queue conditions. A displayed account balance alone is not proof of reserves.
Fund custody
Descriptions of fund custody should distinguish online wallets, offline storage, and access controls. Only documented service features should be published.
Need help?
Contact info.crashtop@gmail.com. Include the round ID or transaction identifier when relevant. Never send passwords, one-time codes, or recovery keys.