GUIDES
All guides
Every guide, grouped by topic.
Getting started
Trust and service evaluation
What to check when evaluating game fairness, withdrawal transparency, and the security of funds.
What are bits?
Learn how bits relate to Bitcoin and satoshis, and why their monetary value changes.
How to play
Learn the basic flow of selecting a stake, setting a target, and cashing out before a round ends.
Mobile access
Learn how to access the service on mobile and check the authenticity of app listings.
Playing a round
Pinned: How a round works
A round has three phases: a betting window, a rising multiplier and a crash. This guide walks through each one and shows how a payout is worked out.
Reading the history chips
Finished rounds appear as coloured chips. The colour tells you which band the crash point fell in.
Set an auto cash-out
Pick a target multiplier and let the game cash out for you the moment the round reaches it.
What happens at the crash
What the crash means for open bets, cashed-out bets and bets waiting for the next round.
Game mechanics, risk, and variance
Understand stakes, cash-out multipliers, house edge, and why past results do not predict the next round.
Multiplier colors
Understand multiplier history colors and why past colors do not predict future results.
Maximum multiplier
Understand the difference between technical multiplier ceilings and practical payout limits.
Profit limits
Learn how individual profit limits and aggregate round limits may affect cash-outs.
House edge
Understand what house edge means over the long term and what it cannot tell you about a session.
The luck statistic
Understand how observed results can be compared with expected performance using a luck statistic.
Connection loss during a game
Learn what to check about accepted bets and automatic cash-outs when your connection drops.
Cash-out latency
Understand how network delay affects cash-out requests and which records help investigate a dispute.
Deposits and withdrawals
Withdrawals, payments, and fund custody
Understand withdrawal stages, network confirmations, fees, and the distinction between balances and reserves.
Deposit not credited
Check transaction details, network confirmations, and the information needed to track an uncredited deposit.
Withdrawal not received
Find out whether a withdrawal is queued or on the network and how to track its status.
How to deposit
Check deposit addresses, supported networks, minimum amounts, and memo or tag requirements before sending.
Deposits using other cryptocurrencies
Understand the rates, costs, and restrictions to check when depositing through asset conversion.
Deposit address changes
Learn why deposit addresses may change and what to check before reusing an older address.
Why withdrawal fees change
Understand how network conditions can affect transfer costs and where to check the final withdrawal fee.
Deposit fees
Understand possible deposit processing charges and the details that should be disclosed before collection.
The bankroll
Understand the purpose of a bankroll and the difference between displayed figures and proof of funds.
Bankroll participation
Understand the risks, fees, ownership terms, and exit conditions to review before bankroll participation.
Bankroll entry fees
Understand nominal and effective bankroll entry fees and how those charges may be distributed.
Exiting bankroll participation
Learn what to review before reducing a bankroll share or exiting participation completely.
Sending tips
Check the recipient, amount, and fees before confirming a transfer to another user.
Provably fair
Pinned: Verify a finished round
Every round publishes a hash before betting closes and reveals its server seed after the crash. Here is how to check any round yourself.
Provably fair results and verification
Understand hash-chain commitments and the data needed to independently verify a round.
How to verify a result
Learn which round data and algorithm specifications are needed to independently check a result.
Account and security
Licensing, restrictions, and dispute resolution
Understand operator disclosures, licensing, regional restrictions, and dispute resolution.
Password recovery
Learn how to request password recovery and keep your account credentials secure.
Private messages
Learn how to use account messaging tools while protecting sensitive information and reporting abuse.
Chat rules
Review proposed rules for money requests, advertising, account misuse, reporting, and appeals.
Lost access to two-factor authentication
Learn the recovery options to check when you lose access to two-factor authentication.
Automatically generated passwords
Understand the benefits of unique generated passwords and how to store them securely.
Affiliate and referral programs
Learn which availability, reward, payment, and advertising terms a referral program should disclose.
Reporting bugs and vulnerabilities
Learn what to include in a bug report and how to report vulnerabilities through a private channel.
Other services and partnerships
Understand the relationship and transfer disclosures needed when presenting other services or partnerships.